Frequently Asked Questions
1. How we work.
Unlike other services in the area, you pay the same price that you would be if paying at the restaurant. We DO NOT upcharge on food. For the convenience provided to you, with customized ordering and delivery, we start at a 9% fee, we call this a “Convenience Fee”. This covers the simplification of receiving your order, and delivering them to you in the safety and comfortability of your home, office space, patio or relaxing place. Unlike the other services in town, who add $3.00 to every item you order and then tack on a delivery fee, we charge only the one fee at the end of your transaction. At Fetch, we know our customers work hard, and your hard-earned dollar is valued. We want nothing more than to provide to you, our customers, our services at an affordable rate.
2. What is the Fetch fee?
The “Fetch Fee” is a combination of a delivery fee and a convenience fee. Delivery fees start at $3.99 and work from an A to B Point perspective. Meaning, the fees begin from the establishment of food or goods, to your delivery location. After your driver leaves the zone of point A, a fee of $0.50 per mile is added to your delivery charge. The “Convenience Fee” is determined based on an existence or non-existence of a partnership with said establishments. Establishments that are partnered with us, allow us to keep fees lower for you. This equates to more bang for your buck.
3. How do I place an order?
Fetch806 is a restaurant marketing firm bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. The delivery fee is $3.99 for the first three miles from the restaurant. (A $0.50/mi pro-rated distance fee will apply after 3 miles) A 15% gratuity is added for your delivery professional on orders over $60.00. You can order from any of our partner restaurants for delivery. Takeout is also available. You can place an order online at Fetch806.com or on our app for Android/iPhone. Call 806-367-6307 and one of our customer service representatives will assist you with the website or app if you have any questions.
4. How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote between 55-60 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance. All multi-restaurant orders have at least a 1 hour quote time.
5. What are my payment options?
* Residential/Hotel: Cash and Credit Card.
* Corporate: Cash, Credit Card, and Company Check (company check address must match delivery address).
***If you are paying with cash and have a bill larger than $20.00, please either leave a note on your online order or tell us over the phone. Your self-employed delivery professional does not carry enough change to break large bills without notice.
We accept Visa, Master Card, American Express, and Discover credit cards for delivery orders only. If ordering from a hotel or using an American Express card, the card being used and photo ID must be presented upon delivery and a signature will be required. Takeout orders must be paid for at the restaurant.
6. What about campus deliveries?
Attention all Campus Orders!!! Due to parking restrictions and restricted access throughout campus the driver is required to call you and meet you in the lobby or the nearest location outside the building depending on where the delivery driver can park. We unfortunately can not park illegally and wander through buildings trying to find room numbers. Please have a working phone to be called or we can't deliver to you.
7. Can I order from multiple restaurants?
Yes. The order minimum and delivery fee will apply per restaurant. Your order may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
8. Can I order from a restaurant outside my service area?
Service areas are limited to ensure that your order is delivered in a timely manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 806-367-6307 and a customer service representative will assist you with your request.
9. Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call 806-367-6307 and a customer service representative will assist you.
10. I have a problem with my order, what should I do?
If there are any problems with your order, you must call us within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.
We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are obligated not to refund any orders without the consent of the restaurant.
11. How does delivery of Alcohol Work?
Large quantities of alcohol purchases will require 1 day notice. Fetch holds the required permit to legally transfer certain alcoholic goods from point A to B. Your "Fetcher" (Delivery Waiter) will be trained to work in compliance will Texas Alcohol Beverage Codes and will uphold them as our company requires. As such, this means when placing an order the purchaser should give details as to who the alcohol is for. Whether it be yourself (purchaser) or as a gift to someone, we need a name to match up with an a State Issued Driver's License. If such individual is not present at the time of delivery, we will claim this delivery as not accepted and you will be charged a restocking fee. Alcohol will never be delivered to a minor or individual who cannot show proof of the legal age. If you have any further questions, reach out to us through email or call us at the office.